What our Customers say...


I had significant water damage in two bathrooms at the same time and was totally overwhelmed with the insurance process and mess. One bathroom was totally destroyed and the mold stunk up the whole house. The guys came out to assess the situation the day the insurance company called them and got the fans placed the next day. I was totally overwhelmed with the mess, the drying process, etc., but the guys were great and made it so much easier. I hope I never need them again, but if I do I would call them in a heartbeat.

Matt and his co-workers were wonderful to work with.Thanks so much.

Responded to every question we had. They really helped us understand what was going on and what we could do ourselves if we wanted to. They were fabulous all the way through.

Great people, great job!

Thanks for making a bad situation as pleasant as it could be!

Thanks for helping us through this stressful situation!

I was thankful we knew who to call when the storms flooded our home. You did such a great job, thank you.

I am thankful for the prompt and excellent service you did cleaning up the mold growth we found in our home.

Some chemicals in my garage caught fire, so I called your company for help cleaning up the damage and I am so glad I did.

Everyone was very professional. Service was great. 

Service was excellent, no improvement needed. Rob and his crew did a great job - Thanks!

Totally pleased. I will recommend to all who ask. 

Thank you for all your professionalism care and attention. You gave to our family and home. 

Thank you for your knowledge and professionalism during this time. Paul, Corey and Matt were awesome. You guys rock!

They really care about what they do. Outstanding people to work with. Made a bad problem easier to work with. 

The SERVPRO team helped us out tremendously and made sure we understood the whole process. Thanks for your kindness!

Everything was excellent - prompt service, great communication. 

I genuinely appreciate everything SERVPRO did for me and my family. I could not be more impressed.

We would absolutely recommend SERVPRO to anyone. They have been amazingly courteous and attentive to us. They have been a blessing in the middle of a chaotic event. Rob was fantastic!!

We were very happy with how we were treated, we were made to feel a priority!

These gentlemen were amazing. Rob's professional approach put me at ease & helped me feel it would all work out. He has a strength in showing empathy to those who are in crisis which I truly appreciate. EVERY ONE of the technicians who came into my home were professional & got right to work, with no time wasted at all. I will recommend SERVPRO to other with glowing comments. Kudos to all 5 of them!!!

We so appreciate your professionalism and flexibility in working around our schedule and getting this done quickly so we could get back to work.  I will be recommending you at the next Chamber meetings for sure.

They worked as a team.  Very efficient and you could tell they knew what they were doing.  It all went very well and our place looks great.

The smoke from a kitchen fire in the neighbor's condominium left an odor in mine that wouldn't go away.  I asked the contractor doing the repairs there if they could get it out and it turns out they are specialists at it.  SERVPRO is definitely the company to call for smoke cleaning or fire damage.  I have not been able to detect even the slightest whiff of smoke odor since they cleaned my place.

I asked my adjuster for a few different contractors I could call for bids and he said don't bother to call anyone but SERVPRO of Burnsville / Lakeville.  That turned out to be great advice.  These people have been great to work with.

Everyone was so kind and helpful.  Kelly was especially helpful and had all the answers.  I called my agent to let him know what a great job you have been doing.  Thank you!

Our carpets look terrific, and all of the smoke odors are gone!  Great job!

You made a bad situation much more tolerable for us.  The workers friendly and helpful.  Thank you.

The technicians were very knowledgeable and respectful of our home.  They did a good job.  

Great Team!

These people were wonderful to work with. They had us back in business in less than a day and continued to work around our people to finish the job. They were quiet and professional, and always right on time.  

First of all, if you want to avoid a flooded house during a storm make sure your kids haven't left the window open.  If you do happen to leave them open, call SERVPRO of Burnsville / Lakeville.  They knew just what to do, and were fair and honest to deal with.  

You did a beautiful job saving my things and really went above and beyond in many ways.  

The day we came home to a flooded house I couldn't have imagined that it would actually turn out to be a pleasant experience in many ways.  Hiring a contractor to work in your home is almost always difficult and uncomfortable, but I can tell you my experience with SERVPRO was nothing like that.  Bill and Nancee were so kind and compassionate with us throughout the project that I can actually say I'm glad it happened, or I would not have had the chance to meet them and work with them.  I wouldn't wish a flooded house on anyone, but if it happens to you, you will want Bill and Nancee on the job.

Nancee was wonderful through this whole process.  I couldn't have made it without her compassionate support.  Can't say enough about SERVPRO of Burnsville / Lakeville.  Thank you!

Right on time and got right to work. A professional team.